Compass Bank Login

Video demonstration and instructions on how to use the Compass Bank Login:

STEP BY STEP LOGIN INSTRUCTIONS:

1. Click your pointer to your browser and enter http://www.bbvacompass.com/nba/login.jsp . You should now be entering the Compass bank login site.

2. Enter your user ID or your nickname on the "User ID or nickname" either in the upper left or central corner of the page. (NOTE: Either of the two positon of the sections will redirect you to the same page.)

3. Enter a VALID user ID or else the system might not recognize it otherwise. You will beinformed of your incorrect user ID when a red warning that states; "Enter a valid user ID" appears.

3. You should now be getting into your Compass bank account once the system recognizes your user ID or nickname.

 

 

RESET LOGIN INSTRUCTIONS:

1. Recheck your user ID or nickname and make sure you entered the correct characters.

2. You will be informed of your incorrect login details if a red warning that states; "Enter a valid user ID" appears.

3. When that happens, you may choose to retrieve your user ID or nickname by clicking on the link "Forget your User ID or Nickname?" link below the login section.

4. You will then be redirected to another page. (NOTE: You need to undergo 2 steps to proceed with your user ID retrieval. Step 1 requires your (1) Account Number and (2) Primary email address. Step 2 requires you to answer your security question.)

5. Step 1: As stated, enter the account number of any account you access through Online Banking in the section; "Account Number." Click on "Continue" enclosed in a blue box to proceed to step 2.

6. Step 2: As stated, provide the answer for your security question. Click on "Submit".

7. You will then receive an authentication letter in your primary email address with instructions on how to retrieve your User ID or nickname. Follow these instructions carefully for you to be able to successfully login to your Compass bank account on your next attempt.

 

CONTACT DETAILS:

Do you still have problems with your Compass bank login? Do you have questions or concerns you want to be addressed? Contact Compass Bank and/or BBVA Compass through the following:

1. Call them:

Online Banking Questions and Technical Support: 1-800-273-1057.
All other Account Questions and Support: 1-800-266-7277 (1-800-COMPASS)

2. Chat with them:

URL: https://chat.atentousa.com/hellohelp/userlogin.php?custid=1338&langkey=en&email=&dni=&referer=http://www.bbvacompass.com/contact/&pwd=&rows=&un=&cc=&EN

Chat Schedule:

Monday - Friday 7:00 a.m. - 10:00 p.m.
Saturday 8:00 a.m. - 4:00 p.m. Central Time

3. Get connected with their social media channels:

Facebook: https://www.facebook.com/bbvacompass

Twitter: https://twitter.com/BBVACompass

 

We do the best we can to provide you with the latest information and updates of the Compass bank login process. We strongly suggest that you bookmark this page for an easier access if you need further assistance with logging into your Compass bank account in the future. By doing so, you will also be informed of the system changes and issues regarding the Compass bank login process.